Loader errors
Detailed instructions on how to solve errors before or after starting the bootloader
Errors when trying to open the loader
System Error
This error means that you are missing Microsoft Visual C++ base libraries
Microsoft Visual C++ libraries must be installed
Error .Net Framework
This error means that you are missing the .Net Framework base libraries
You need to install the .Net Framework libraries
Errors during authorisation
Not INTEL CPU!
This error means that you do not have an Intel processor
Need to replace the processor with an Intel from 5th generation with AVX support.
Old Windows! Need Win10 21H1 b19043
This error means that you do not have the correct Windows or version.
A suitable Windows and version must be installed
TPM Enabled!
This error means that you have Trusted Platform Module (TMP) enabled
You need to disable Trusted Platform Module (TMP) in the system bios
Video instruction on how to disable TMP
The video author's bios interface may be different from yours. To make your search easier, use the search engine to find a solution for your motherboard model
No VMX support!
This error means that you have Virtualisation Technology (VMX) turned off
You need to enable Virtualisation Technology (VMX) in the system bios
Video tutorial on how to enable Virtualisation Technology (VMX)
The video author's bios interface may be different from yours. To make your search easier, use the search engine to find a solution for your motherboard model
No AVX support!
This error means that you have a broken or unsupported AVX processor instruction
Need to replace the processor with AVX support.
Legacy BIOS Mode!
This error means that you have Legacy bios mode
You need to change the bios mode from Legacy to UEFI
Microsoft's official manual
Video tutorial on how to change bios mode from Legacy to UEFI
The video author's bios interface may be different from yours. To make your search easier, use the search engine to find a solution for your motherboard model
UEFI SecureBoot ENABLED!
This error means that you have SecureBoot enabled
You need to disable SecureBoot in the system bios
Video tutorial on how to disable SecureBoot
The video author's bios interface may be different from yours. To make your search easier, use the search engine to find a solution for your motherboard model
Error: Connect to server
This error means that you have a poor connection to the product servers or no connection at all
Must use a VPN when launching the product, also the product may not work or be temporarily unavailable, check the newsfeed or contact the seller
Frozen product!
This error means that the product is temporarily unavailable or frozen for update
Check the news feed or contact the seller
Wrong game key!
This error means that you are using the wrong loader from another game of our product.
Use the required loader
Key has expired!
This error means that your key has expired
A new key must be used
Bad HWID!
This error means that the binding of the product to your computer has broken. This can happen for many reasons, from using a spoofer to changing the hardware or components of your computer.
You need to contact the seller to reset the binding
The product can be used only for 1 computer! Activation of the product after resetting the binding on another computer from another city will result in blocking of the key.
Bad res data!
This error means that you have a poor connection to the product servers or no connection at all
Must use a VPN when launching the product, also the product may not work or be temporarily unavailable, check the newsfeed or contact the seller
Launch errors
Get boot part desc failed!
This error means that your boot partition is damaged or not functioning correctly.
You need to restore the boot partition using this guide
Boot part not GPT!
This error indicates that your boot partition is using MBR.
You need to convert the boot partition from MBR to GPT.
Video tutorial on converting the boot partition from MBR to GPT.
The BIOS interface in the video may differ from yours. To make it easier to navigate, use a search engine to find instructions specific to your motherboard model.
Boot part wrong FS!
This error means that your boot partition is damaged or not functioning correctly.
You need to restore the boot partition using this guide
Get boot part MP failed!
This error means that your boot partition is damaged or not functioning correctly.
You need to restore the boot partition using this guide
Get boot part desc failed!
This error means that your boot partition is damaged or not functioning correctly.
You need to restore the boot partition using this guide
Wrong boot part size!
This error means that your boot partition does not have the standard size.
It is recommended to contact technical support so that specialists can resolve the issue remotely. For a quicker solution, you can also reinstall Windows yourself.
No free space
This error means that your boot partition is full.
It is recommended to contact technical support so that specialists can resolve the issue remotely. For a quicker solution, you can also reinstall Windows yourself.
BP: Fail to del files!
This error means that your boot partition is damaged or not functioning correctly.
You need to restore the boot partition using this guide
ERR: Wrte data!
This error means that your boot partition is damaged or not functioning correctly.
You need to restore the boot partition using this guide
Get boot part MP failed!
This error means that your boot partition is damaged or not functioning correctly.
You need to restore the boot partition using this guide
Error: hvix64 not found!
This error means that you are missing the Windows files hvix64 for Intel or hvax64 for AMD.
You need to restore the Windows system files using the commands below.
Open the Command Prompt as an administrator and enter the following command.
sfc /scannowWait until the loading is complete, then enter the following command.
dism /online /cleanup-image /restorehealthAfter the loading is complete, the PC will restart, and you should launch the product following the instructions.
If the error persists after entering these commands, only a clean reinstallation of Windows will help.
Blue Screen (BSOD)
Stop code: XBOX VMCTRL CS TIMEOUT
This error means that your BIOS is damaged or not functioning correctly.
You need to restore the BIOS settings.
Reset the BIOS to factory defaults.
Restart your computer.
Enter the BIOS/UEFI (usually by pressing Del, F2, F10, or Esc during startup, depending on the manufacturer).
Find an option like “Load Setup Defaults”, “Load Optimized Defaults”, or “Restore Factory Settings”.
Confirm the reset and save the changes (Save & Exit).
Enabling hardware virtualization
For Intel (VT-x):
In the BIOS, go to the Advanced, CPU Configuration, or a similar section.
Find Intel Virtualization Technology (VT-x) and enable it (Enabled).
Enabling additional virtualization features
For Intel (VT-D):
In the same BIOS section, find Intel VT-d and enable it (Enabled).
Save and Exit
Click Save & Exit to save the settings and exit.
The computer will restart with the virtualization features enabled.
Done! You have successfully restored the BIOS settings.
Stop code: gdrv3.sys
This error indicates that a GIGABYTE utility is causing a blue screen on your system.
You need to uninstall all GIGABYTE utilities from your PC, for example:
Gigabyte EasyTuneEngine
GIGABYTE App Center
RGB Fusion / RGB Fusion 2.0
System Information Viewer (SIV)
Other GIGABYTE utilities
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